FAQs

Return Policy

All returns must be mailed back within 10 days of delivery. Products must be in original condition. Yarns that have been unraveled, caked, or balled will not be accepted for refund. 

In the highly unlikely event your yarn has excessive color bleed, felting, or other dye-related damage, please email us immediately upon noticing the problem and we will work with you to resolve our mistake.

Please contact us immediately if there is a problem with your order. We are eager to resolve your issue, and understand that mistakes may happen on our end. 

Note: A small amount of color may be present in the water during the first few washes. This is normal. If this continues, or the water is dark, please take photos and email them to us immediately so we can assess the situation. 

Shipping Policy

We ship packages every business day at 13:00 CST. Same Day shipping is available on Ready-to-Ship yarns ordered before 12:00 CST. Free standard shipping is offered on orders over $100.

Our packages are mailed using soft-envelope mailers or USPS boxes. Once items have been shipped, they are the responsibility of the customer. We are not liable for lost items, however we will do our best to work with you to resolve the issue with the carrier. 

Dye Process

Our yarns are dyed in small batches of 2 or 4 skeins per dye lot. Skeins are pre soaked, hand dyed, left to cool, and then carefully cleansed using Eucalan No-Rinse Wool Wash which helps to maintain and replenish the wool's natural characteristics and aid in the wool's fulling over time. After its Eucalan bath, yarn is set out to fully dry before being hanked, labeled, and sealed in a weather-tight container to keep it fresh while waiting for their forever home. 

Because dye lots are such small batches, and yarn may vary even within the same dye lot, we recommend alternating skeins every two rows. Please be sure to purchase enough yarn to complete your project. 

We also recommend wet-blocking and washing your protein fiber yarns with Eucalan No-Rinse Wash.

Sweater Quantities and Special Orders

Our yarns are dyed in small batches, so if you require a larger amount of yarn for a project such as a sweater or afghan, please email us and we will prepare a dyed-to-order quantity to fit your needs. 

Wholesale and Collaborations

We are pleased to accept wholesale orders to yarn shops within the United States. Please email us for rates. 

Currently seeking collaborations with artists and up-and-coming pattern designers. We offer yarn support! Please email us or Direct Message through Instagram for more information.